Virus & Malware
Software, Materials, Services and other related information are collectively referred to as “Content.”
“You” means you individually, any person, including any employer that you are acting on behalf of.
Trademark “MILESTONE247” is used by Milestone247.. Ã‚ under an authorization from Milestone247.. All references to MILESTONE247 refer to Milestone247..
“Milestone247 Certified Technician means” technicians and specialists certified by Milestone247 to perform the Services under this Agreement.
“Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by Milestone247 that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
“Software” means a computer program of any kind, whether owned by MILESTONE247or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both MILESTONE247 Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
You may order Services by submitting Plan Orders through the MILESTONE247 Portal or by calling MILESTONE247. Once MILESTONE247accepts the Plan Order submitted by you, then you will receive an email from MILESTONE247 at the email address that you provide or have provided to MILESTONE247as part of the Registration Process for the Services.MILESTONE247is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by MILESTONE247of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, MILESTONE247will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, MILESTONE247will attempt problem diagnosis and a solution through Phone, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. For more information, call us at 1-888-229-6969. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by MILESTONE247 on behalf of Milestone247.. MILESTONE247 has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis or Single Incident. Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan. When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other Milestone247 services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Milestone247 services you were required to purchase to receive the special rate as notified to MILESTONE247; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
You are never asked to provide us with a credit card number from a card issuer that we accept in order to activate your Subscription. We open up a secure Payment Gateway Page wherein we ask you to type in the card details, We never keep the confidential information of our Customers. You hereby authorize MILESTONE247 to charge and/or place a hold on your credit card with respect for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will not automatically renew for a month, unless notified otherwise by You (“Auto Renewal”). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan. You call us on our Toll Free number and with your consent we charge with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with MILESTONE247.
For subscription based plans, a full refund will be issued if MILESTONE247 has not been able to resolve even a single issue for you within the first 7 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this MILESTONE247 may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
Though Milestone247 has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to MILESTONE247’S “fair use” policy. Under this policy, if at any time, in MILESTONE247’S sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Milestone247 reserves the right to suspend or terminate Subscriber”s Subscription Services. In addition, Milestone247 reserves the right to suspend or terminate any Subscription Services of any Subscriber that Milestone247, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice toMilestone247; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
MILESTONE247 may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, personal web pages, file cabinets and/or other message or communication facilities designed to enable you to communicate with MILESTONE247’S employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
MILESTONE247has no obligation to monitor the Communication Services. However, MILESTONE247 reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. MILESTONE247 reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. MILESTONE247 reserves the right at all times to disclose any information as MILESTONE247 deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Milestone247” s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the Milestone247 Portal, nor any Materials or Software posted therein.
As permitted through a Service, you may use Materials and Software posted on the MILESTONE247 Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Any other use of the MILESTONE247 Portal, Services, Materials or Software, other than as explicitly permitted by MILESTONE247 is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to MILESTONE247 and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will:
You hereby acknowledge that circumstances outside of MILESTONE247’S reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in MILESTONE247’S ability to schedule a support session. You hereby release MILESTONE247 from any and all liability, and agree that MILESTONE247 shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. MILESTONE247 or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
“Services” shall not include the following:
For your convenience, MILESTONE247 may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any MILESTONE247 Web site may be copied or retransmitted unless expressly permitted by MILESTONE247. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
In connection with our Service, we may provide to you, the use of certain software which is owned by MILESTONE247 or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from MILESTONE247 or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
With regard to any Software made available to you by MILESTONE247 through the MILESTONE247 Portal for which your acceptance of a separate license agreement is not required (“MILESTONE247 Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by MILESTONE247 to use the MILESTONE247 Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the MILESTONE247 Software. You agree that the MILESTONE247 Software is the confidential and proprietary information of MILESTONE247 or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the MILESTONE247 Software, or otherwise reduce the MILESTONE247 Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the MILESTONE247 Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the MILESTONE247 Software. You acknowledge that this license is not a sale of intellectual property and that MILESTONE247 or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the MILESTONE247 Software and related documentation, as well as any corrections, updates and upgrades. The MILESTONE247 Software may be used only in the country of residence at the time of acceptance of these terms for use of the MILESTONE247 Software. Export of the MILESTONE247 Software is strictly prohibited.
As part of the Services, MILESTONE247 may suggest that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether MILESTONE247 assists you in the acquisition, installation, and/or use of Third Party Software. MILESTONE247 has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the MILESTONE247 Software shall remain in full force and effect unless and until terminated by MILESTONE247, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the MILESTONE247 Software and immediately delete the MILESTONE247 Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
As part of the Services, MILESTONE247 may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider”s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that MILESTONE247 may elect to make available from time to time. Violation of such third party provider”s terms of service may, in MILESTONE247’S sole discretion, result in the termination of your customer account and use of service.
MILESTONE247 DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW MILESTONE247 TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE MILESTONE247 SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
MILESTONE247 AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. MILESTONE247 AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MILESTONE247 AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL MILESTONE247 AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
Notwithstanding anything to the contrary in no event shall MILESTONE247 be liable to you in excess of the amounts actually paid by you to MILESTONE247 under the Plan Order that is the subject of the dispute.
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
MILESTONE247 at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of MILESTONE247: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, MILESTONE247’S network, or the use and enjoyment of MILESTONE247’S other users; (c) MILESTONE247 receives an order from a court to terminate the Service you are availing ; (d) if MILESTONE247 for any reason ceases to offer the Service; (e) if you are no longer a MILESTONE247 customer, or (f) MILESTONE247 determines that you are abusing the Service. MILESTONE247, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. MILESTONE247’S failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
TheMILESTONE247 Portal is available internationally and may contain references to MILESTONE247 products, services, and programs that are not available in a viewer”s country. These references do not imply that MILESTONE247 intends to make such products, services, or programs available in such country.
MILESTONE247 reserves the right to amend the Terms and Condition, and the MILESTONE247 Portal at any time by (a) posting a revised version of the Terms and Conditions on the MILESTONE247 Portal (http://www.MILESTONE247.com/terms.html), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to MILESTONE247 in connection with registration. You are responsible for regularly reviewing the MILESTONE247 website to be notified of any amendments to the Terms and Conditions.